Verbal abuse is always about the abuser, not about you. When verbal abuse is directed to you, or to someone in your sphere, you can find the right words and demeanor to respond by remembering that their words and behavior stem from deep within them. Their words and behavior are not a true reflection of anyone else’s worth, value, or true spirit. Knowing this, you are able to calmly address the perpetrator as though speaking to a destructive child.
— Patricia Evans, Victory Over Verbal Abuse, p. 162